Rules for using this website and phone line
What you are using
The site publishes general write-ups about heating and cooling problems, along with a call button. It is a source of information first, and a way to reach a phone line second. By reading the pages or tapping the button, you accept the rules set out here. If they don't suit you, please leave the site alone.
The site is not a contractor and has no crews. Nobody who works for it climbs on a roof, opens a furnace or charges a refrigerant line. It is also outside any agreement you make with a contractor.
How the phone line fits in
A caller taps the call button. The call goes to a phone line that connects callers with licensed, insured independent contractors.
Before any connection, the line may use an automated prompt about the caller's ZIP code and the service needed. Where a contractor is available, the line connects the call to that contractor. Nothing about the call is promised: not a ZIP code match, not a connection, not an answer.
Contractors work for themselves
Each contractor reached through the line is an independent business. None of them is an employee or agent of this site, and the site has no say in how they run their work.
Availability, fees and terms are matters for the contractor on the call. Any agreement about work at your home is made between you and that contractor, and the site cannot step in if you disagree. The choice of contractor is always yours.
General information, with safety first
The pages describe common symptoms, simple homeowner checks and the sort of work that belongs to a licensed contractor. They are written in general terms. They can't diagnose your equipment, and they don't replace a licensed contractor's look at your home.
Some jobs should never be a homeowner's. A licensed contractor does the work on coolant lines, live wiring, gas-fired burners and valves, and factory-sealed parts. If you are unsure about a step, stop. For a longer list of things to raise with a contractor, see questions to ask before work starts.
Two safety steps come before anything else on the site:
If you smell gas, leave the house, then call the gas utility from outside. If a carbon monoxide alarm sounds, get everyone out and call emergency services.
The phone line is never the answer to either of those. The guide on what to do first after a gas smell or CO alarm covers the same ground in more detail.
Limits on liability
The site cannot say that a contractor will be available, that a call will go through or that any work will turn out a certain way. It makes no statement about the quality or cost of work done by anyone.
The operator is not responsible for:
- Harm or loss that follows from acting on the general pages
- Harm or loss that follows from a contractor's work, or from a conversation with one
- Errors, gaps or broken links in the pages
- A call that fails to connect, or a phone line that is out of service
The law gives you some rights that no terms can remove. Nothing here is meant to remove them. If a court finds one part of these terms unenforceable, the remaining parts still stand.
Acceptable use
Please use the site for what it is meant for: learning about heating and cooling problems and calling about service. In particular, please don't:
- Pull the pages in bulk with a scraper, bot or similar tool
- Place calls as a joke, or calls you don't mean to make
- Try to overload the site or reach parts of it that were never open to you
- Use the site to harm other people or to misuse their information
Links to other websites are offered for convenience. Those sites keep their own terms and privacy practices. How calls and visits are treated is covered in the privacy policy, and the disclosure explains how the site is paid.
Who runs the site, and changes to these terms
Pueblo AC Repair is run by Fieldstone Online.
The rules may change as the site changes. The version in place when you visit is the one that applies, and carrying on after a change means you accept it.
Written questions about these terms can go to the site's email address: