How a call to the HVAC phone line works

What the site is

puebloacrepair.com has two parts. One is a set of plain-English pages about furnaces and air conditioners. The other is a phone line behind the call button, and it takes calls from Pueblo.

We connect you with a licensed, insured HVAC contractor. Those contractors are independent businesses that handle AC repair, furnace repair and AC installation, which are the heating and cooling problems the pages describe.

The site itself repairs nothing and installs nothing. It writes pages and carries the call button, while the contractors do the work on the equipment.

The guides range from safe checks when the furnace gives no heat to what a furnace repair visit looks at.

Who runs the site

The site has an operator, and the operator also publishes every guide on it.

Pueblo AC Repair is run by Fieldstone Online.

Handling of personal information is described on the privacy page. The rules for using the site are on the terms page.

The guides cover subjects like checking the furnace filter and seasonal check-ins for heating and cooling. Each one is written to help a homeowner understand a problem before deciding what to do about it.

How a call works

A call begins when someone taps the call button. Nothing else has to be filled in first. The call goes to the phone line behind that button.

The line may open with automated questions about the ZIP code and the kind of service, such as cooling repair or a furnace that won't stay lit.

Where a contractor is available, the line connects the call to a licensed, insured contractor, and that contractor confirms availability and fees. Each contractor runs its own business, so those answers come from the contractor and not from the site.

No part of the call is promised. A ZIP code may not be asked for, a connection may not happen, and an answer is never certain.

Simple checks are fine for a homeowner: the thermostat mode and its batteries, how dirty the filter looks, one reset of a tripped breaker, and anything crowding the outdoor unit or blocking a vent. A guide to first checks on a struggling AC goes through them.

Anything involving refrigerant, live wiring or gas burners is work for a licensed contractor. How a contractor diagnoses an AC explains that part of the work.

What the site does not do

The site shows no prices and makes no promises about timing. It has no forms, message box or chat, so reaching a contractor takes a call.

There is nothing to pay for the connection. How the site earns its money is laid out on the disclosure page.

Questions worth asking a contractor are collected in a guide for a licensed, insured HVAC contractor, because the site can't answer them for anyone.

Some situations belong outside this line altogether. If you smell gas, leave the house, then call the gas utility from outside. If a carbon monoxide alarm sounds, get everyone out and call emergency services. A guide to a gas smell or CO alarm near the furnace covers what to do first.